Online Club FAQ
How much does the membership cost?
The membership fee is £24 every 4 weeks, billed automatically.
Can I cancel my membership?
Yes, you can cancel your membership at any time, free of charge. Simply log into your account and click "Manage Subscriptions" at the bottom of the page.
Can I get a refund if I forgot to cancel my membership?
No, refunds are not available for forgotten cancellations. It is the customer’s responsibility to cancel their membership if they no longer wish to continue. However, you will still have access to live sessions until your membership is cancelled.
Do I need to purchase The Yes Diet to join the live sessions?
No, purchasing The Yes Diet is not required to join the live sessions. The membership is open to anyone who wants to participate.
When and where do the live sessions take place?
- Day: Thursday evenings
- Time: 8 PM – 9 PM (UK time) (sessions usually run for about an hour)
- Platform: Google Meet
- Access: The link to join the session is available on the Members’ Portal before each meeting. You can attend from anywhere in the world using a phone, tablet, or computer.
Are live sessions recorded in case I miss one?
No, we do not record live sessions to protect the privacy of our members. However, since our sessions are online, you can join from anywhere at your convenience.
What happens if my payment fails due to insufficient funds?
If your payment fails, our system will automatically retry for 2 consecutive days. If payment is still unsuccessful, your membership will be automatically cancelled.
How can I contact you?
You can reach us at hello@soulandcourage.com.
Our support team is available Monday–Friday, 9 AM–5 PM (UK time).
If you have any further questions, feel free to reach out,